What payment methods can i use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service be informed for further assistance: info@moscstudios.com
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. To register your return; simply login with your email address on: https://account.moscstudios.com and register what item(s) you wish to return, and we will proceed with a return label through e-mail.
For more information please visit our refund policy section: Refunds
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and take appropriate action to rectify the situation.
Are there any items that cannot be returned?
Yes, certain items such as custom products, sale items, and gift cards are non-returnable. If you have questions about a specific item, please reach out to our customer service team for clarification.
Can I exchange an item for a different size or color?
The fastest way to obtain a different size or color is to return the original item and place a new order for the desired product. This ensures you receive the correct item promptly.
How will I know when my refund has been processed?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.